Privacy Policy

Effective date: October 20, 2026

Green Behr Pest Control & Termites ("Green Behr," "we," "us," or "our") is a family-owned pest control and termite company based in St. Cloud, Florida, serving homes and businesses throughout Central Florida. We respect your privacy. This Privacy Policy explains what information we collect when you visit greenbehr.com (the "Website"), contact us, or use our services, how we use that information, and the choices you have.

By using our Website or services, you agree to the practices described in this policy. If you do not agree, please do not use the Website.

1. Information We Collect

Information you give us

When you fill out our contact or service request form, call, text, email, chat with us, or schedule service, we may collect:

• Your first and last name, and business name if applicable
• Property or service address, city, and ZIP code
• Email address and phone number
• Your preferred method of contact
• Details about your pest problem, property, pets, and any questions or comments you send us
• Photos you choose to send us of pest activity or damage
• Billing and payment information when you pay for services (payments are handled by our payment and scheduling providers; we do not store full card numbers on our Website)

Information collected automatically

When you visit the Website, our systems and service providers may automatically collect technical information such as your IP address, browser type, device type, pages viewed, the page that referred you to us, and the date and time of your visit. This is collected through cookies and similar technologies described below.

Information from service visits

When we treat your property, we keep service records such as dates of service, areas treated, products applied, inspection findings, and technician notes. Florida law requires pest control companies to keep certain treatment records.

2. How We Use Your Information

We use the information we collect to:

• Respond to your questions and requests for estimates or inspections
• Schedule, perform, and follow up on pest control, termite, rodent, and wildlife services
• Send appointment confirmations, reminders, service reports, invoices, and receipts
• Process payments and manage your account
• Provide customer support and honor any service guarantees or warranties
• Improve our Website, services, and customer experience
• Send occasional offers or service reminders, where permitted (you can opt out at any time)
• Protect against spam, fraud, and misuse of our Website
• Comply with legal, licensing, and regulatory requirements

3. How We Share Information

We do not sell or rent your personal information. We share information only as needed to run our business and serve you, including with:

• Service providers who help us operate, such as our scheduling, dispatch, invoicing, and payment platform, website hosting, form and email tools, and spam-protection services. They may use your information only to provide services to us.
• Government agencies and regulators when required, such as treatment records requested by the Florida Department of Agriculture and Consumer Services.
• Legal and safety purposes, when we believe disclosure is required by law, subpoena, or court order, or is needed to protect the rights, property, or safety of Green Behr, our customers, or others.
• Business transfers, if Green Behr is sold, merged, or transfers its assets, customer information may be transferred as part of that transaction.
• With your consent, for any other purpose you approve, such as a property manager or landlord you ask us to coordinate with.

4. Cookies & Analytics

Cookies are small files stored on your device that help websites work and remember your preferences. Our Website uses cookies and similar technologies to:

• Keep the Website working properly, including forms and language selection
• Understand how visitors use the Website through Google Analytics, which collects information such as pages visited and time on site. You can learn more about how Google uses this data at policies.google.com/technologies/partner-sites, and opt out with the Google Analytics Opt-out Browser Add-on.
• Power features such as our online chat and booking tools, embedded Google Maps, and spam protection on our forms

Most browsers let you block or delete cookies in their settings. If you do, some parts of the Website, such as forms or chat, may not work correctly.

5. Phone, Text & Email Communications

If you give us your phone number or email address, you agree that we may contact you about your inquiry and your service, including appointment confirmations, reminders, technician arrival notices, invoices, and follow-ups. These messages may be sent by call, text message (SMS), or email, including through our scheduling provider.

• Message frequency varies based on your service. Message and data rates may apply.
• You can opt out of text messages at any time by replying STOP. Reply HELP for help.
• You can unsubscribe from marketing emails using the link in the email or by contacting us.
• We do not share your mobile number or text messaging consent with third parties for their own marketing purposes.

Even if you opt out of marketing, we may still contact you about services you have scheduled or purchased.

6. Third-Party Services & Links

Our Website may include links to, or embedded content from, third-party sites and services such as Google Maps, Facebook, Instagram, WhatsApp, review sites, and industry associations. These third parties have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review their policies before sharing information with them.

7. Data Security & Retention

We use reasonable administrative, technical, and physical safeguards to protect your information, including secure (HTTPS) connections on our Website. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We keep personal information for as long as needed to provide our services, maintain service and warranty records, and meet our legal, tax, and regulatory obligations. When information is no longer needed, we delete it or make it anonymous.

8. Your Choices

You may contact us at any time to:

• Ask what personal information we have about you
• Update or correct your contact or property information
• Ask us to delete your information, subject to records we are legally required to keep
• Opt out of marketing emails or text messages

We will respond to your request within a reasonable time. We may need to verify your identity before acting on a request.

9. Children's Privacy

Our Website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page and change the effective date above. Your continued use of the Website after changes are posted means you accept the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

See also our Terms & Conditions.